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GENERAL TERMS

BOOKING GUIDELINES & RESORT POLICIES

  

The primary guest must be at least 18 years of age to be able to check into the resort.

Valid original photo identifications for all guests above the age of 18 years have to be presented at the time of check-in. As per government regulations the accepted identification proofs are Aadhar Card, Driving License, Voter ID Card, and Passport.PAN card is not accepted as valid ID proof. Without original valid ID proof the guest will not be allowed to check-in.

The standard check-in time is 12 noon, and you can check-in any time after that till your reservation is valid. The standard check-out time is 11 Noon.

Stay of 1 child up to 12 years of age is complementary without the use of extra mattress.

For triple occupancy bookings in one double occupancy room extra mattress will be provided with applicable charges.

Home style vegetarian food is available at nominal rates as per a fixed menu. Meals will be served in your cottage/apartment.

The Total Rent Charges may be different when the booking is done directly through the SHUBHAM HOLIDAY HOMES website , and when it is done via other online websites.

Booking confirmation will be given on receipt of 50% of Total Rent Charge amount.

Resort amenities are shown on the website and guests are advised to refer the same while booking.

The resort does not have Wi-Fi connectivity due to unavailability of network in these hilly regions.

The resort may deny entry of visitors to rooms. Please confirm with the resort before inviting visitors into the rooms.

The resort reserves the right to refuse entry or services for any reason it may consider as inappropriate/harmful/threatening to the resort and its ambience.

If any action by a guest is deemed as inappropriate by the resort, or is brought to the attention of the resort, then the resort reserves the right to investigate and take action against the guest if required.

Guests shall be liable for any damage, except normal wear and tear to resort asset. Guest shall keep the occupancy room in a good condition and maintain hygiene and cleanliness.

Pets are not allowed in the resort premises without special permission

CANCELLATION POLICY

  

The resort has different cancellation policies for peak season and off season bookings. These are given below:

Off-seasons cancellation charges

  

Cancellation/shortening of booking dates on or after check-in date for peak season bookings:

In case you decide to shorten or cancel your booking after the check-in date, you will be charged for the next 48 hours after the official cancellation, or the remaining booking period, whichever is less. Money will be refunded after deducting from the received booking amount..

Cancellation/ shortening of booking dates on or after check-in date for off-season bookings:

In case you decide to shorten or cancel your booking post the check-in date, you will be charged 10 % of the rent charge for the next 24 hours after the official cancellation. Money will be refunded after deducting from the received booking amount.

In case of No Show no refund of the entire booking amount will be provided. This policy is applicable for both peak season and off-season bookings.

How to Cancel

  

You can cancel your booking using our SHUBHAM HOLIDAY HOMES website or you can call us on 8744-989- 989. If you have done your booking via other portals then you are required to do the cancellation from that portal also. The applicable refund amount will be credited to you within 7-14 working days, in case of refund amount being higher than money already paid by the guest.

EARLY CHECK-IN​ (subject to availability)

  

In case you would like to check- in before our standard check-in time 12 noon, then it will be subject to availability. Extra charges will be applicable as per below policy, but may differ during peak season bookings.:

LATE CHECK-OUT ​(subject to availability)

  

Our standard check-out time is 11 AM. Late check-out is subject to availability and cannot be confirmed in advance. Extra charges will apply as per below policy but may differ during peak season bookings.

BOOKING EXTENSION POLICY

Extension of stay would be provided on current room rates subject to availability.